From weeks to hours: rethinking the credit memo with AI

James Wu02/02/202610 min Read

Credit memos bundle judgment, policy, and evidence. Proximitty treats the memo as an output of a governed workflow — not a static template war with the clock.

Why memos still take weeks

The delay is rarely writing. It is chasing files, reconciling versions, and redoing spreads after the borrower sends a new statement.

When those pieces are automated with clear owners, the narrative work can start on day one instead of day ten.

A memo that matches your bank

Our agents learn institution-specific assumptions — not generic industry defaults — so reviewers are validating your policy, not undoing a stranger’s spreadsheet.

Outputs stay auditable: prompts, tools, and approvals are retained for MRM and examination.

Rollout without heroics

Start with a single segment or product where document mix is well understood. Pair the agent with a senior analyst for a few weeks, then widen as confidence grows.

Governance that scales with the memo

Controls live in the same system as the draft: approvals, model risk artifacts, and exception queues stay attached to the loan file. That is how you scale memo speed without giving up the audit trail your regulators expect.

Everything you need to know about Proximitty

Commercial lenders at community and regional banks, credit unions, and non-bank lenders - specifically Chief Credit Officers, heads of commercial lending, loan operations leaders, and servicing leaders. Our agents are also used by MRM, compliance, and CISO teams for audit trails and monitoring.

Three things set us apart: • Accuracy that actually holds up. Legacy spreading tools are wrong roughly half the time and still require heavy analyst rework. Our agents learn assumptions bespoke to each institution, so analysts review assumptions instead of redoing spreads from scratch. • Computer vision built for real-world documents. We parse blurry, scanned, or messy statements at >99.8% accuracy, and bring that to 100% with human-in-the-loop validation on final outputs. • System of action, not system of record. nCino, Abrigo, and Moody's document what happened. Proximitty acts — our agents make the calls, send the messages, update borrower records, and escalate exceptions. We sit alongside your existing stack, not against it.

Proximitty uses state-of-the-art browser agents to integrate with any banking system — no APIs, no engineering resources, no IT tickets. Our agents operate the same interfaces your team already uses, which means we can go live in any core, LOS, or servicing platform your bank runs on. We support 10+ core systems out of the box, including Fiserv DNA, Fiserv Premier, FIS Horizon, FIS IBS, Jack Henry SilverLake, Jack Henry CIF 20/20, Finastra Phoenix, Temenos Transact, CSI NuPoint, and Oracle FLEXCUBE — plus loan origination and servicing platforms like nCino, Abrigo, and Moody's. Most integrations go live in under two weeks.

Reliability is enforced through our governance layer: every agent action is observed, logged, and reviewable, with human-in-the-loop configurable on any step. Each agent runs under strict guardrails — scoped tools, approved templates, and policy-bound parameters — so agents operate only within the boundaries you define, with full auditability for MRM and examiners.

The fastest path is to book a demo on our website. We start with a 30-minute scoping call where we walk through your current commercial lending workflow, identify the highest-leverage use cases, and map out a pilot and implementation plan.

AI agents that ingest documents, spread financials, monitor covenants,
and service every borrower, built for C&I, CRE and SBA loans.

Proximitty
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